Only when you can use it to your advantage.
Today I had to call the tax office about my ID brev (link to last post). My official ID has been sitting in the Malmö office for over a month and I still can’t pick it up. I was supposed to receive a letter in the mail and when I didn’t get it they tried resending the letter. That was over a week ago. Now I still don’t have the letter and thus still don’t have my ID. After calling the tax authority and waiting on hold I spoke to 2 different people about getting my ID. After asking over and over what they could do, they kept saying they would just resend the letter. Finally I said, “ how is this going to be any different than the other two times?”
The employees couldn’t answer my questions or help me get the problem solved so I decided to use my “ugly American”-ness to my advantage and ask to speak to their manager. Imagine…yes we could try this other thing and send a copy of the letter to the local tax office directly. Feeling a little mean and very not Swedish…
Update: less than 5 min later: